How Does Personality Relate to Contextual Performance, Turnover, and Customer Service?

How Does Personality Relate to Contextual Performance, Turnover, and Customer Service?

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Personality measures are often used by organizations to select and develop employees in a way that maximizes their performance. Studies examining the relationship between personality and job performance have found some evidence for their utility in a variety of situations. Data was collected from a large restaurant company (N=9, 800) in which hourly employees took a personality test for selection. Supervisory performance ratings and turnover data were also included for some employees.Positions were captured at the time of the performance review and were grouped into the respective front and back of house ... level due to the largest majority of employees rated in this review cycle, thus increasing the sample size. Any employees that were active during the review cycle were used for calculating the average SQ scale scores and the average organizational support performance factor.


Title:How Does Personality Relate to Contextual Performance, Turnover, and Customer Service?
Author: Kevin Impelman
Publisher:ProQuest - 2007
ISBN-13:

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