Quality and Performance Excellence

Quality and Performance Excellence

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This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.For repair and maintenance service, customers want to have the work explained appropriately, be fully informed of any ... Alex Taylor III, a€œMercedes Hits a Pothole, a€ Fortune, October 27, 2003, 140a€“146. 5. ... Kevin B. Hendricks and Vinod R. Singhal, a€œDoes Implementing an Effective TQM Program Actually Improve Operating Performance? ... David A. Garvin, a€œWhat Does a#39;Product Qualitya#39; Really Mean?


Title:Quality and Performance Excellence
Author: James R. Evans
Publisher:Cengage Learning - 2007
ISBN-13:

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