Service Transition Based on ITIL V3
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? q] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verboseq(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference.
| Title | : | Service Transition Based on ITIL V3 |
| Author | : | Jan Van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies Van Der Veen |
| Publisher | : | Van Haren Publishing - 2008 |
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